Shipping policy

Policy Scope

This policy applies to orders within the USA, defining our shipping procedures. Placing an order confirms your acceptance of the terms below.

A. Shipping Costs

  • Calculation: Shipping fees are calculated at checkout and displayed on the payment page.

B. Transit & Processing Times

  • Delivery Period: 3-5 business days (Monday-Friday) under normal conditions.
  • Order Cut-off: 5:00 PM Eastern Standard Time (New York) for same-day orders.
  • Handling Time: 1-2 business days for order processing and preparation.

C. Delivery Carriers

We partner with UPS, USPS, and FedEx, automatically assigning the optimal carrier based on your location.

D. Address Changes

  • Modification Window: Address changes must be requested within 24 hours of ordering.
  • How to Request: Email support@onidecorate.shop or contact customer service.
  • Restriction: No changes allowed after the order enters the shipping process.

E. Order Cancellations

  • Cancellation Deadline: Orders can be canceled before dispatch.
  • Shipped Orders: Refer to our return policy for post-dispatch requests.

F. Damaged Parcels

  • Rejection at Delivery: Reject damaged packages upon receipt and contact us immediately.
  • Received Damaged Items: If already delivered, contact customer service for next steps.

G. Manufacturer Direct Shipping

  1. Method: Standard economy ground service, carrier assigned by the manufacturer based on region.
  2. Processing: 1-2 business days (possible delays due to manufacturer inventory adjustments).
  3. Transit Time: 1-5 business days, dependent on manufacturer location and delivery address.
  4. Tracking: Tracking number emailed after dispatch for real-time updates.
  5. Updates: We’ll notify you promptly of any shipping delays or issues.

H. International Orders

  • Additional Costs: Customs duties, taxes, and shipping fees apply (displayed at checkout).
  • Compliance: Buyers are responsible for adhering to their country’s import regulations.

I. Tracking Information

  • Notification: Tracking details sent via email after dispatch for real-time monitoring.
  • Inquiries: For tracking issues, contact support@onidecorate.shop.

J. Customer Support

For shipping-related questions, contact us at:

  • Email: support@onidecorate.shop
  • Phone: +1 360 460 0316